Online Dispute Resolution

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According to the European ODR Regulation (Regulation on extrajudicial online consumer dispute resolution) are entrepreneurs who sell to consumers from 01.09.2016 obliged a link to the appropriate platform on your page (separate from the headings Conditions and Contacts) to place.

The European Commission according to Art. 14 para. 1 ODR VO a platform for online dispute resolution (OS) ready, which can be found under http://ec.europa.eu/consumers/odr/. Consumer (individuals) have the opportunity this platform to take advantage of dispute resolution in cases where no agreement can be found with the entrepreneur. So this can the OS arbitration Platform attempt to reach agreement with the entrepreneur (merchants) to bring about, the need to carry without dishes.

In the following, you will now find a link to the online dispute resolution platform before (hereinafter “ODR platform” called). We note that the corresponding linked site is not operated by the company Biosystems AG. According to the notification on the OS platform of local service from the 01.15.2016 will be operational.

http://ec.europa.eu/consumers/odr/